1. What types of cars do you offer?
We specialize in luxury and high-end vehicles, including supercars, sports cars, luxury sedans, and premium SUVs. Brands include Rolls-Royce, Lamborghini, Ferrari, Bentley, Mercedes-Benz, BMW, Porsche, and Range Rover.
2. How can I book a car?
You can book directly through our website booking form, WhatsApp, or by calling our customer service. Fast booking and doorstep delivery across Dubai are available.
3. What are your rental durations?
We offer flexible rental periods: daily, weekly, and monthly rentals to suit your schedule and needs.
4. What are the driver requirements?
- Minimum age: 21 years (25 for supercars and luxury vehicles)
- Valid driving license required
- International visitors must provide a passport and international driving permit if needed
5. Do I need a security deposit?
Yes, a refundable security deposit is required for all rentals. The deposit is returned after inspection of the vehicle for damages, fines, or toll charges (Salik).
6. What is your fuel policy?
Vehicles must be returned with the same fuel level as at the start of the rental.
7. What happens if I return the car late?
Late returns may incur additional hourly or daily charges depending on the duration of the delay.
8. Do you provide insurance?
Yes, all rentals include basic insurance coverage. Renters are responsible for excess charges unless additional coverage is purchased.
9. What is your cancellation and refund policy?
- Full refund: Cancellations made 7–14 days before pickup
- Non-refundable: Cancellations less than 7 days, same-day cancellations, last-minute cancellations, or no-shows
Refunds are processed within 7–14 business days via the original payment method.
10. How can I contact customer support?
You can reach us via:
- WhatsApp: [Insert WhatsApp Number]
- Phone: [Insert Phone Number]
- Email: [Insert Email]
11. What payment methods do you accept?
We accept all major local and international cards including Visa, Mastercard, American Express, Apple Pay, Google Pay, Samsung Pay, UnionPay, Maestro, Discover, JCB, bank transfers, and cash.
12. Can I change my booking after confirming?
Yes, booking amendments are allowed if requested at least 7 days before pickup, subject to vehicle availability and additional charges if applicable.